Shipping policy
Shipping Policy for Ohh So Sticky
Effective Date: 20/02/2025
Thank you for shopping with [Your Ohh So Sticky! We take great care in creating your custom vinyl decals, and we want to make sure they reach you in a timely and safe manner. Please read our shipping policy below for important information about processing times, shipping methods, and costs.
1. Processing Time
Once you place your order, we will begin creating your custom vinyl decal. Our typical processing time is 3-5 business days, depending on the complexity and quantity of your order. Please note that processing times may vary during peak seasons or holidays.
If you need your decals sooner, feel free to contact us before placing your order to discuss expedited options.
2. Shipping Methods
We offer a variety of shipping methods to suit your needs. Shipping options include:
- Standard Untracked Shipping: 3-5 business days
- Tracked Shipping: 2-4 business days
- Special Delivery: Next working day delivery after dispatch
3. Tracking Information
Once your order has shipped, you will receive tracking information via email (for applicable shipping methods). We recommend you monitor the tracking progress to ensure it is on track for delivery.
4. Shipping Carrier Responsibility
If your order is marked as "delivered" but you have not received it, we recommend checking with your local postal carrier or delivery service. Sometimes deliveries can be delayed or placed in unexpected locations. If the tracking status shows that the package is still in transit or delayed, please allow additional time for delivery.
5. Lost Order Investigation
If you believe your order has been lost, please contact us at [Your Contact Information] within [X] days of the estimated delivery date. We will initiate an investigation with the shipping carrier and track the status of your order.
6. Lost Orders That Are Not Delivered
- If the carrier confirms that your order has been lost, we will assess the situation and work with you to find a solution. This may include reshipping your order or issuing a refund, depending on the circumstances.
- Please note that we are not responsible for lost or stolen packages once the tracking status shows the item has been delivered. We recommend selecting a shipping option with delivery confirmation or insurance to ensure secure delivery.
7. Next Steps
Once we’ve determined that your package has been lost, we will reach out to you to discuss your options. In some cases, we may offer:
- A replacement order (subject to product availability).
- A refund (if the lost order cannot be replaced).
8. Additional Shipping Insurance
To help protect against lost orders, we recommend selecting shipping insurance or a signed delivery option during checkout, especially for high-value order